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Unable to connect to remote graph #40

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twistpose opened this issue Nov 26, 2019 · 4 comments
Open

Unable to connect to remote graph #40

twistpose opened this issue Nov 26, 2019 · 4 comments
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bug Something isn't working help wanted Extra attention is needed important important issues

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@twistpose
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Connecting to a local graph works fine.

When connecting to a remote graph, it's not possible to select any node labels from NeoMap. Any queries results in the error:

Invalid cypher query.
Fix your query and try again

Neo4jError: Unsupported authentication token, missing key `credentials`

The remote server is using a different port than 7687 for bolt, but the correct port is used in the connect URL. The active remote connection opens in the Neo4j Desktop and works fine.

@stellasia stellasia added bug Something isn't working important important issues help wanted Extra attention is needed labels Nov 26, 2019
@stellasia
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@twistpose , which kind of credentials are you using? The user/password works fine for me when connecting to a neo4j sandbox, but it's likely not to work with Kerberos authentication.

@twistpose twistpose reopened this Jan 3, 2020
@twistpose
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@stellasia I'm also using username/password. It works fine for me as well when connecting to a local neo4j sandbox, but I get this error when connecting to a remote neo4j-server. The remote server is not using port 7687 for bolt, but I have specified this port in the connect URL.

@stellasia
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@twistpose , then I don't understand, where are you setting the port? It is supposed to be automatic if you use the app within Neo4j Desktop.

@twistpose
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twistpose commented Jan 6, 2020

@stellasia The port is set in the projects-tab (Add Graph). The connect URL (bolt://123.123.123.123:9999) where 9999 is the port.

The connection works fine when starting Neo4j Browser from the project, but the Neomap app gives results in the error.

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