SUPPORT.md

IoTempower Support

We are here to help you with any questions or issues you may encounter in IoTempower.

This document provides information on where to find support and how to ask for help.

Before seeking support, please make sure to refer to the IoTempower Docs index (link).

It directs to installation, setup, quickstart and example usage instructions.

Please also see the official IoTempower YouTube playlist video docs: IoT Intro Videos (link).

Discord: https://discord.gg/9gq8Q9p6r3 (non-expiring invite link)

GitHub Issues: For technical issues and bugs, please use GitHub Issues (link)
Discussion Forums: Join discussions and ask questions on our community forums:
- Matrix: https://riot.im/app/#/room/#iotempower:matrix.org
- Facebook Page: https://www.facebook.com/groups/2284490571612435/
- GitHub Discussions (TBA)

Please reach out at https://ulno.net/contact/ if you want to use IoTempower at your organization.

Here's how to submit a Bug Report:

Navigate to GitHub Issues (link),
Select New Issue and apply the bug label
Please use the provided template and include detailed information such as:
- the problem you are experiencing,
- any relevant logs & error messages,
- steps to reproduce, and
- system specs.

Here's how to submit a Feature Request:

Navigate to GitHub Issues (link),
Select New Issue and apply the enhancement label
describe the feature, its benefits and potential implementation to start a discussion

Please DO NOT report security vulnerabilities publicly.

If the above email link does not work:

Email us at: [email protected]
- Subject: IoTempower Security Vulnerability Report
- Body: Hello, I have found a security vulnerability in IoTempower. Please advise.

Interested in contributing to IoT Empower?

Please read our CONTRIBUTING.md for guidelines on how to get involved in our project.

Thank you for being part of the IoTempower Community!