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Status Tracking System helps to assign and track the status of the incident tickets assigned to a resource. It maintains the history of tickets assigned to a resource and helps users to prioritize the tickets assigned to them. Also, the system consists of many useful functions and features which make handling of tickets easy.

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manimayan/Status_Tracking_System

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About The Project

Status_Tracking_System - Project & Team Management Application

Status Tracking System helps to assign and track the status of the incident tickets assigned to a resource. It maintains the history of tickets assigned to a resource and helps users to prioritize the tickets assigned to them. Also, the system consists of many useful functions and features which make handling of tickets easy.

This system increases productivity by enabling better co-ordination between teams. It helps on minimizing time wasted on tracking issues. Also, improves quality by ensuring all tickets are recorded and handles the end to end progress. Gives users the freedom to access from mobiles or PC.

Actors of the Application

Admin

Admin can Add/Modify resource in the system and has rights to set admin and role preferences to a resource.

Developer

Developer can view his assigned tickets and set status. Once the estimation phase is done he can send the task to the tester.

Tester

Tester can view the tickets which is being assigned by the developer. After resolving the ticket, he can set the status UAT which is final.

The Application stack includes following tools and technologies,

JavaSpringBootJPAMySqlRestFul Web ServicesAngularPrimeNg Components

About

Status Tracking System helps to assign and track the status of the incident tickets assigned to a resource. It maintains the history of tickets assigned to a resource and helps users to prioritize the tickets assigned to them. Also, the system consists of many useful functions and features which make handling of tickets easy.

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