=== uCare - Support Ticket System ===
Contributors: smartcat
Donate link: https://smartcatdesign.net
Tags: support,ticket,system,customer,service,agent,tech,technical,desk,help,support ticket,zendesk
Requires at least: 4.6
Tested up to: 4.7.3
Stable tag: 1.0.1
License: GPLv2 or later

A support desk for your customers featuring multiple usergroups,ticket status,filtering,searching all in one responsive app. The most robust support ticket system for WordPress.

== Description ==

[Live demo](https://ucaresupport.com/support/ "Demo")
Demo username: demoagent
Demo password: demoagent

uCare is the ultimate WordPress plugin to create a fully-featured support ticket system for your business. With unique user roles
for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience
which is aimed at increasing customser satisfaction. 

uCare allows you to work on customer support tickets directly from the backend and the frontendYou can view, manage and comment on tickets, as well as update ticket status directly from the WordPress
dashboard. Additionally, you and the support agents will be able to use the beautifully designed page to work on tickets.

This plugin uses a tabbed-system for viewing tickets. Meaning, you can open multiple tickets and work on them at the same time.
The front-end is fully using ajax, no loading, everything updates while you're on the page.

=Features=
* Multiple user groups: Support Admin, Support Agent & Support User ( customer )
* Works with ANY theme. The support system app runs separately from your theme files
* Fast & Lightweight. 100% Ajax-ified, loads data on the fly to prevent impacting your site speed
* Ticket search & filter
* Ticket status & priority
* Product & invoice number for E-commerce products
* Assign tickets to agents
* Integrated with WooCommerce and Easy Digital Downloads
* Tabbed view: Load and work on multiple tickets at a time
* Frontend & Backend: Work on tickets from the WP dashboard, or from the frontend app
* Notification system: Automated & customizable emails

== Screenshots ==

1. Create ticket modal
2. Ticket list view
3. Single ticket view

== Installation ==
1. Download the plugin, then upload the zipped file to your site from the WordPress dashboard plugin uploader menu
2. OR - Upload the unpacked folder folder via FTP into /wp-content/plugins

== Changelog == 

= 1.0.1 = Bug fixes
- Fixed scope issue which was causing conflicts with some plugins

= 1.0.0 = initial release