chore: update readme

README.md

@@ -3,7 +3,7 @@
 <img src=".github/hd-logo.svg" alt="Frappe Helpdesk logo" width="100"/>
 <h1>Frappe Helpdesk</h1>
 
-**Open Source Business Intelligence Tool**
+**Customer Service, Made Simple and Effective**
 
 ![GitHub release (latest by date)](https://img.shields.io/github/v/release/frappe/helpdesk)
 [![codecov](https://codecov.io/github/frappe/helpdesk/branch/develop/graph/badge.svg?token=8ZXHCY4G9U)](https://codecov.io/github/frappe/helpdesk)
@@ -45,15 +45,6 @@ Managing issues from our customers was a big challenge for us. We were using the
 
 
 
-<details>
-<summary>Screenshots</summary>
-
-![Helpdesk SS1](.github/query-builder.png)
-![Helpdesk SS1](.github/join-editor.png)
-![Helpdesk SS1](.github/chart-builder.png)
-</details>
-
-
 ## Under the Hood
 
 - [**Frappe Framework**](https://github.com/frappe/frappe): A full-stack web application framework written in Python and Javascript. The framework provides a robust foundation for building web applications, including a database abstraction layer, user authentication, and a REST API.
@@ -148,7 +139,7 @@ To setup the repository locally follow the steps mentioned below:
 - [Telegram Public Group](https://t.me/frappedesk)
 - [Discuss Forum](https://discuss.frappe.io/c/frappehelpdesk/69)
 - [Documentation](https://docs.frappe.io/helpdesk)
-- [YouTube]([https://frappe.io](https://www.youtube.com/@frappetech))
+- [YouTube](https://www.youtube.com/@frappetech)
 
 <h2></h2>
 <div align="center" style="padding-top: 0.75rem;">