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docs: Update triage for actions taken for questions (#8207)
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We do not offer premium support anymore.
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@jennifer-shehane
jennifer-shehane authored Aug 7, 2020
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Expand Up @@ -117,7 +117,7 @@ Some opened issue are questions, not bug reports or feature requests. Issues are

- Explain that issues in our GitHub repo are reserved for potential bugs or feature requests and that the issue will be closed since it appears to be neither a bug nor a feature request.
- Guide them to existing resources where their questions can be asked like our [community chat](https://on.cypress.io/chat), our [documentation](https://docs.cypress.io), or [Stack Overflow](https://stackoverflow.com/questions/tagged/cypress).
- Cypress offers support via email when signing up for any of our our [paid plans](https://www.cypress.io/pricing/), so remind them that this is an option. Cypress also offers screen sharing and workshops with our [premium support options](https://www.cypress.io/support/) if they would like something higher-touch.
- Cypress offers support via email when signing up for any of our our [paid plans](https://www.cypress.io/pricing/), so remind them that this is an option if they already have a paid account.
- Add the `type: question` label to the issue.
- Close the issue.

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4 comments on commit 1690d41

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@cypress-bot cypress-bot bot commented on 1690d41 Aug 7, 2020

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Circle has built the linux x64 version of the Test Runner.

You can install this pre-release platform-specific build using instructions at https://on.cypress.io/installing-cypress#Install-pre-release-version.

You will need to use custom CYPRESS_INSTALL_BINARY url and install Cypress using an url instead of the version.

export CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/linux-x64/circle-develop-1690d41d763704d18f6ab638f9a19a910cd70266-414761/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/circle-develop-1690d41d763704d18f6ab638f9a19a910cd70266-414747/cypress.tgz

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@cypress-bot cypress-bot bot commented on 1690d41 Aug 7, 2020

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AppVeyor has built the win32 x64 version of the Test Runner.

You can install this pre-release platform-specific build using instructions at https://on.cypress.io/installing-cypress#Install-pre-release-version.

You will need to use custom CYPRESS_INSTALL_BINARY url and install Cypress using an url instead of the version.

Instructions are included below, depending on the shell you are using.

In Command Prompt (cmd.exe):

set CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-x64/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

In PowerShell:

$env:CYPRESS_INSTALL_BINARY = https://cdn.cypress.io/beta/binary/5.0.0/win32-x64/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

In Git Bash:

export CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-x64/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

Using cross-env:

If the above commands do not work for you, you can also try using cross-env:

npm i -g cross-env
cross-env CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-x64/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

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@cypress-bot cypress-bot bot commented on 1690d41 Aug 7, 2020

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AppVeyor has built the win32 ia32 version of the Test Runner.

You can install this pre-release platform-specific build using instructions at https://on.cypress.io/installing-cypress#Install-pre-release-version.

You will need to use custom CYPRESS_INSTALL_BINARY url and install Cypress using an url instead of the version.

Instructions are included below, depending on the shell you are using.

In Command Prompt (cmd.exe):

set CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-ia32/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

In PowerShell:

$env:CYPRESS_INSTALL_BINARY = https://cdn.cypress.io/beta/binary/5.0.0/win32-ia32/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

In Git Bash:

export CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-ia32/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

Using cross-env:

If the above commands do not work for you, you can also try using cross-env:

npm i -g cross-env
cross-env CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/win32-ia32/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.zip npm install https://cdn.cypress.io/beta/npm/5.0.0/appveyor-develop-1690d41d763704d18f6ab638f9a19a910cd70266-34531089/cypress.tgz

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@cypress-bot cypress-bot bot commented on 1690d41 Aug 7, 2020

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Circle has built the darwin x64 version of the Test Runner.

You can install this pre-release platform-specific build using instructions at https://on.cypress.io/installing-cypress#Install-pre-release-version.

You will need to use custom CYPRESS_INSTALL_BINARY url and install Cypress using an url instead of the version.

export CYPRESS_INSTALL_BINARY=https://cdn.cypress.io/beta/binary/5.0.0/darwin-x64/circle-develop-1690d41d763704d18f6ab638f9a19a910cd70266-414770/cypress.zip
npm install https://cdn.cypress.io/beta/npm/5.0.0/circle-develop-1690d41d763704d18f6ab638f9a19a910cd70266-414748/cypress.tgz

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