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Add email notification when assigning a new ticket to a new team #1

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Add email notification when assigning a new ticket to a new team #1

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14 changes: 14 additions & 0 deletions helpdesk_mgmt/data/helpdesk_data.xml
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Original file line number Diff line number Diff line change
Expand Up @@ -27,6 +27,20 @@
<p>The ticket ${object.number} has been assigned to you.</p>
</field>
</record>
<record id="team_assignment_email_template" model="mail.template">
<field name="name">Team Ticket Assignment</field>
<field name="model_id" ref="model_helpdesk_ticket" />
<field name="email_from">${object.company_id.partner_id.email}</field>
<field
name="subject"
>${object.company_id.name} Team Ticket Assignment (Ref ${object.number or 'n/a' })</field>
<field name="auto_delete" eval="True" />
<field name="lang">${object.partner_id.lang}</field>
<field name="body_html" type="xml">
<p>Hello</p>
<p>The ticket ${object.number} has been assigned to your team.</p>
</field>
</record>
<record id="closed_ticket_template" model="mail.template">
<field name="name">Helpdesk Closed Ticket Notification Email</field>
<field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
Expand Down
11 changes: 11 additions & 0 deletions helpdesk_mgmt/models/helpdesk_ticket.py
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Original file line number Diff line number Diff line change
Expand Up @@ -104,6 +104,13 @@ def _get_new_eid(self):
def send_user_mail(self):
self.env.ref("helpdesk_mgmt.assignment_email_template").send_mail(self.id)

def send_team_mail(self):
email_values = {
'recipient_ids': [(4, partner.id) for partner in self.team_id.user_ids.mapped("partner_id")],
'notification': True,
}
self.env.ref("helpdesk_mgmt.team_assignment_email_template").send_mail(self.id, email_values=email_values)

def assign_to_me(self):
self.write({"user_id": self.env.user.id})

Expand Down Expand Up @@ -139,6 +146,8 @@ def create(self, vals):
# Check if mail to the user has to be sent
if vals.get("user_id") and res:
res.send_user_mail()
if vals.get("team_id") and res:
res.send_team_mail()
return res

def copy(self, default=None):
Expand Down Expand Up @@ -174,6 +183,8 @@ def write(self, vals):
for ticket in self:
if vals.get("user_id"):
ticket.send_user_mail()
if vals.get("team_id"):
ticket.send_team_mail()
return res

def action_duplicate_tickets(self):
Expand Down