icinga2: Common Muted Event for Acknowledgements w/o Comments during …

…Catch-Up

When creating an acknowledgement in Icinga Web, a comment is also added.
It is possible, however, to later delete the comment while keeping the
object acknowledged.

Deleting acknowledgement comments was not an expected behavior,
requiring the presence of an associated comment for each
acknowledgement. Otherwise, the catch-up-phase would not succeed.

Unfortunately, there is no way to later add an author to an
acknowledgement unless a matching comment exists. Thus, the
catch-up-phase will now generalize this acknowledgement into a common
muted event, missing the details available in the comment.

Closes #245.

internal/icinga2/client_api.go

@@ -7,6 +7,7 @@ import (
 	"context"
 	"crypto/rand"
 	"encoding/json"
+	"errors"
 	"fmt"
 	"github.com/icinga/icinga-notifications/internal/event"
 	"go.uber.org/zap"
@@ -212,17 +213,28 @@ func (client *Client) fetchCheckable(ctx context.Context, host, service string)
 	return &objQueriesResults[0], nil
 }
 
+// errMissingAcknowledgementComment is an error indicating that no Comment for an Acknowledgement exists.
+//
+// This error should only be wrapped and returned from the fetchAcknowledgementComment method and only if no Comment was
+// found. For other errors, like network errors, this error must not be used.
+var errMissingAcknowledgementComment = errors.New("found no acknowledgement comment")
+
 // fetchAcknowledgementComment fetches an Acknowledgement Comment for a Host (empty service) or for a Service at a Host.
 //
 // Unfortunately, there is no direct link between ACK'ed Host or Service objects and their acknowledgement Comment. The
 // closest we can do, is query for Comments with the Acknowledgement Service Type and the host/service name. In addition,
-// the Host's resp. Service's AcknowledgementLastChange field has NOT the same timestamp as the Comment; there is a
+// the Host's or Service's AcknowledgementLastChange field has NOT the same timestamp as the Comment; there is a
 // difference of some milliseconds. As there might be even multiple ACK comments, we have to find the closest one.
+//
+// Please note that not every Acknowledgement has a Comment. It is possible to delete the Comment, while still having an
+// active Acknowledgement. Thus, if no Comment was found, a wrapped errMissingAcknowledgementComment is returned.
 func (client *Client) fetchAcknowledgementComment(ctx context.Context, host, service string, ackTime time.Time) (*Comment, error) {
 	// comment.entry_type = 4 is an Acknowledgement comment; Comment.EntryType
+	objectName := host
 	filterExpr := "comment.entry_type == 4 && comment.host_name == comment_host_name"
 	filterVars := map[string]string{"comment_host_name": host}
 	if service != "" {
+		objectName += "!" + service
 		filterExpr += " && comment.service_name == comment_service_name"
 		filterVars["comment_service_name"] = service
 	}
@@ -237,7 +249,7 @@ func (client *Client) fetchAcknowledgementComment(ctx context.Context, host, ser
 	}
 
 	if len(objQueriesResults) == 0 {
-		return nil, fmt.Errorf("found no ACK Comments for %q with %v", filterExpr, filterVars)
+		return nil, fmt.Errorf("%w for %q", errMissingAcknowledgementComment, objectName)
 	}
 
 	slices.SortFunc(objQueriesResults, func(a, b ObjectQueriesResult[Comment]) int {
@@ -246,7 +258,7 @@ func (client *Client) fetchAcknowledgementComment(ctx context.Context, host, ser
 		return cmp.Compare(distA, distB)
 	})
 	if objQueriesResults[0].Attrs.EntryTime.Time().Sub(ackTime).Abs() > time.Second {
-		return nil, fmt.Errorf("found no ACK Comment for %q with %v close to %v", filterExpr, filterVars, ackTime)
+		return nil, fmt.Errorf("%w for %q near %v", errMissingAcknowledgementComment, objectName, ackTime)
 	}
 
 	return &objQueriesResults[0].Attrs, nil
@@ -306,17 +318,38 @@ func (client *Client) checkMissedChanges(ctx context.Context, objType string, ca
 		var fakeEv *event.Event
 		if checkableIsMuted && attrs.Acknowledgement != AcknowledgementNone {
 			ackComment, err := client.fetchAcknowledgementComment(ctx, hostName, serviceName, attrs.AcknowledgementLastChange.Time())
-			if err != nil {
-				return fmt.Errorf("fetching acknowledgement comment for %q failed, %w", objectName, err)
-			}
+			if errors.Is(err, errMissingAcknowledgementComment) {
+				// Unfortunately, there is no Acknowledgement object in Icinga 2, but only related runtime attributes
+				// attached to Host or Service objects. Those attributes contain no authorship. The only way to link an
+				// acknowledgement to a contact, when being fetched through the Config Objects API, is to find a
+				// matching Comment object, which contains an author field.
+				//
+				// This is not the case for the Event Stream API, where AcknowledgementSet has an author field.
+				//
+				// However, when no author is present, the Acknowledgement Event cannot be processed. Eventually, the
+				// Incident.processAcknowledgementEvent method will fail hard.
+
+				client.Logger.Infow("Cannot find the comment for an acknowledgement, creating a generic muted event",
+					zap.String("object", objectName), zap.Error(err))
+
+				fakeEv, err = client.buildCommonEvent(ctx, hostName, serviceName)
+				if err != nil {
+					return fmt.Errorf("failed to construct checkable fake unmute event: %w", err)
+				}
 
-			ack := &Acknowledgement{Host: hostName, Service: serviceName, Author: ackComment.Author, Comment: ackComment.Text}
-			// We do not need to fake ACK set events as they are handled correctly by an incident and any
-			// redundant/successive ACK set events are discarded accordingly.
-			ack.EventType = typeAcknowledgementSet
-			fakeEv, err = client.buildAcknowledgementEvent(ctx, ack)
-			if err != nil {
-				return fmt.Errorf("failed to construct Event from Acknowledgement response, %w", err)
+				fakeEv.Type = event.TypeMute
+				fakeEv.SetMute(false, "Acknowledgement event without corresponding comment")
+			} else if err != nil {
+				return fmt.Errorf("fetching acknowledgement comment for %q failed, %w", objectName, err)
+			} else {
+				ack := &Acknowledgement{Host: hostName, Service: serviceName, Author: ackComment.Author, Comment: ackComment.Text}
+				// We do not need to fake ACK set events as they are handled correctly by an incident and any
+				// redundant/successive ACK set events are discarded accordingly.
+				ack.EventType = typeAcknowledgementSet
+				fakeEv, err = client.buildAcknowledgementEvent(ctx, ack)
+				if err != nil {
+					return fmt.Errorf("failed to construct Event from Acknowledgement response, %w", err)
+				}
 			}
 		} else if checkableIsMuted {
 			fakeEv, err = client.buildCommonEvent(ctx, hostName, serviceName)