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Initial version of AdGuard Mail Privacy Notice #102

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Initial version of AdGuard Mail Privacy Notice
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44 changes: 22 additions & 22 deletions adguard-mail.com/privacy/app.html.md
Original file line number Diff line number Diff line change
Expand Up @@ -32,23 +32,23 @@ Here we describe all cases when and what data is sent to our server, so you can

### User registration and authorization

Registration and authorization for AdGuard Mail are managed through the web-based AdGuard authentication service at [auth.adguard.com](https://auth.adguard.com/). The privacy policy governing the AdGuard website and related sites is outlined in the document available at [https://adguard.com/en/privacy/website.html](https://adguard.com/en/privacy/website.html).
Registration and authorization for AdGuard Mail are managed through the AdGuard web-based authentication service at [auth.adguard.com](https://auth.adguard.com/). The privacy policy governing the AdGuard website and related sites is outlined in the document available at [https://adguard.com/en/privacy/website.html](https://adguard.com/en/privacy/website.html).

When you register or log in to AdGuard Mail or other AdGuard services, you will be directed to [auth.adguard.com](https://auth.adguard.com), where you may be required to provide your login credentials (email and password). Upon successful authorization, an OAuth access token is issued to the app.

### Mailbox management

When you manage your mailboxes, including actions such as creating, retrieving, or deleting a mailbox, the following information may be transmitted to our servers:

- **Mailbox ID**: A unique identifier for the mailbox associated with your account, used to perform the requested action.
- **Mailbox ID**: A unique identifier for the mailbox associated with your account that is used to perform the requested action.
- **Temporary email address**: The temporary email address linked to the mailbox.
- **Language setting (optional)**: The language used for mailbox creation, which is automatically determined based on the language settings of the AdGuard Mail application. These settings are derived from your operating system or browser language preferences.
- **Language preference (optional)**: The language used to create the mailbox, which is automatically determined based on the language settings of the AdGuard Mail application. These settings are derived from your operating system or browser language preferences.

The information transmitted allows us to manage your mailboxes efficiently. While Mailbox IDs are used internally, the temporary email address is inherently transient and non-identifiable, reducing privacy risks.
The information transmitted allows us to manage your mailboxes efficiently. While mailbox IDs are used internally, the temporary email address is inherently transient and non-identifiable, reducing privacy risks.

### Message handling

When interacting with messages within your mailboxes, such as retrieving, updating (marking as read), or deleting messages, the following information is transmitted:
When interacting with messages in your mailboxes, such as retrieving, updating (marking as read), or deleting messages, the following information is transmitted:

- **Mailbox ID and message ID**: Unique identifiers used to retrieve, update, or delete specific messages.
- **Message content**: When requesting an email message, the complete content of the message is transmitted.
Expand All @@ -62,7 +62,7 @@ Meanwhile, the alias service of AdGuard Mail does not store incoming messages an
When managing aliases and recipients, including actions like creating, retrieving, updating, or deleting, the following information is transmitted:

- **Alias ID**: The unique identifier for the alias.
- **Recipient ID**: The unique identifier for the recipient.
- **Recipient ID**: The unique identifier of the recipient.
- **Email address**: The email address associated with the recipient or alias.
- **Recipient name and description**: Optional fields that may contain user-defined information about the recipient.

Expand All @@ -83,9 +83,9 @@ This information is crucial for maintaining secure access to your account and ma
When viewing or managing statistics and blocked senders, the following information is transmitted:

- **Alias IDs**: Identifiers used to retrieve statistics related to specific aliases.
- **Sender email address**: The email address of the sender that has been blocked.
- **Sender email address**: The email address of the blocked sender.

This information allows you to monitor activity and manage unwanted communications effectively. The data transmitted is primarily used for user interface purposes and generally does not contain sensitive personal information.
This information allows you to monitor activity and manage unwanted communications effectively. The data transmitted is used primarily for user interface purposes and generally does not contain sensitive personal information.

### App updates check

Expand All @@ -98,7 +98,7 @@ To check for app updates, AdGuard Mail connects to its servers. During this proc
- **Browser or OS version**
- **Update channel**

Update checks are performed periodically or when prompted by you. We do not store or reuse this data, but we aggregate it in an anonymous form to count the total number of AdGuard products installed.
Update checks are performed periodically or at your request. We do not store or reuse this data, but we aggregate it in an anonymous form to count the total number of AdGuard products installed.

### Sending a message to support

Expand All @@ -111,36 +111,36 @@ You can send messages to support directly from the app. If the *Send app and sys
- **Browser or OS version**
- **App configuration**

This detailed information is used by the support team to better assist with resolving your request.
This detailed information is used by the support team to better assist with resolving your issue.

### Automatic crash reports

The first time the app is launched, you are asked if you want to allow AdGuard to send automatic crash reports. If you agree (and only if you agree), the following information will be sent to our servers if the app crashes:
The first time the app is launched, you will be asked if you want to allow AdGuard to send automatic crash reports. If you agree (and only if you agree), the following information will be sent to our servers if the app crashes:

- **App language**
- **App name, identifier and version**
- **Build identifier**
- **Crash information (error message and stack trace)**
- **Device name and model**
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- **OS version and kernel build**
- **Unidentifiable Device ID**
- **Total and free RAM**
- **Screen orientation**
- **Screen resolution and density**
- **App name, identifier and version**
- **Information related to the crash (error message and stack trace)**
- **App language**
- **Build identifier**
- **Total and free RAM**
- **Unidentifiable Device ID**
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**Why we need this information:** To troubleshoot critical issues. It helps us stay informed about new problems that are not reported by users.

Crash report data is stored only on our servers. We do not use any third-party services to collect or store crash reports. All crash reports are stored for 30 days.

### Technical and interaction data

The first time the app is launched, you are asked if you want to allow AdGuard Mail to send technical and interaction data. If you agree, the following information is sent:
The first time the app is launched, you will be asked if you want to allow AdGuard Mail to send technical and interaction data. If you agree, the following information will be sent:

- **App configuration and enabled features**
- **App language**
- **Build identifier**
- **Device information (type, screen size, language, and OS version)**
- **Names of the screens viewed inside the app**
- **Names of screens viewed within the app**

When the data is sent to AdGuard, your IP address may be temporarily collected as part of our server logs.

Expand All @@ -155,7 +155,7 @@ This data is used only internally and is not shared with third parties.

## Server data storage and logging practices

**AdGuard Mail** is composed of two main components: the temporary email service and the alias service. Each component handles data storage and logging differently to ensure user privacy while maintaining essential functionality.
**AdGuard Mail** consists of two main components: the temporary email service and the alias service. Each component handles data storage and logging differently to ensure user privacy while maintaining essential functionality.

### Alias service

Expand All @@ -175,6 +175,6 @@ This approach ensures that the temporary email service retains emails only as lo

AdGuard Mail utilizes Amazon Simple Email Service (Amazon SES) to forward emails. When emails are forwarded using AdGuard Mail, the content of these emails and associated metadata (such as sender and recipient email addresses) are temporarily stored and processed by Amazon SES to ensure successful delivery.

Amazon SES may retain certain data, such as logs, for a limited time for operational purposes, including tracking email deliverability and investigating service issues. However, the content of the emails is typically deleted shortly after processing is completed.
Amazon SES may retain certain data, such as logs, for a limited period of time for operational purposes, including tracking email deliverability and investigating service issues. However, the content of the emails is typically deleted shortly after processing is complete.

Amazon SES is a trusted service provider that complies with stringent privacy and security standards. By using AdGuard Mail, you acknowledge and agree that your email data will be handled by Amazon SES in accordance with their privacy practices. For more details, please refer to [Amazon's Privacy Notice](https://aws.amazon.com/privacy/) and [AWS SES Data Handling Policies](https://docs.aws.amazon.com/ses/latest/dg/deleting-personal-data.html).
Amazon SES is a trusted service provider that complies with strict privacy and security standards. By using AdGuard Mail, you acknowledge and agree that your email data will be handled by Amazon SES in accordance with their privacy practices. For more details, please refer to [Amazon's Privacy Notice](https://aws.amazon.com/privacy/) and [AWS SES Data Handling Policies](https://docs.aws.amazon.com/ses/latest/dg/deleting-personal-data.html).
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