The matches are not counted (priority support fee)

[MargoRooo]

Current Behavior
Case 1: had the match at 17/09 but at OpenData it doesn’t showed at all. The account is opened. But here we have nothing: https://www.opendota.com/players/202126933. What you can advise to do? Attached the screenshot as a prove of the made match

Case 2: also played the match but it didn’t count. Account is opened. https://ru.dotabuff.com/matches/7938885479. But we can see the matches here: http://api.steampowered.com/IDOTA2Match_570/GetMatchHistory/v1/?key=F72B910F69EF897210FC4C18C9AB0426&account_id=297569660. How to count them at opendota? Tried to redownload - didn’t work

Expected behavior/code
Case 1: if i play match it counted at opendota
Case2: if i play match it counted at opendota

Console Output
Case 1: will be able to send this info a bit later
Case 2: the same

please paste console output in here

Environment

• Browser Version: [—-]
• OS: [—-]

Possible Solution

Additional context/Screenshots
Case 1: attached (first)
Case 2: also attached

(second third fourth)

[howardchung]

When was the Dota public match setting changed? We cannot currently backfill old matches from before this was set (but hope to be able to do so again if Valve fixes the GetMatchDetails endpoint)

[MargoRooo]

No, we opened the account before matches

[howardchung]

We've investigated this issue and new matches appear to be populating correctly.

[MargoRooo]

And what we can do with the old matches? Try to redownload the page? @howardchung

[howardchung]

As mentioned already there is currently no way to backfill these matches. We are looking into alternative solutions if Valve does not fix the endpoint in the future.

[MargoRooo]

But we have several issues
What kind of info you need to tell why matches weren’t counted? And what we need to do to solve it @howardchung

[kaybet35]

I hope you can fix this asap.