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RFC006 contact information better distinction between phone numbers #68

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stevenvegt opened this issue May 7, 2021 · 2 comments
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@stevenvegt
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There may be high and low prio problems. So perhaps add a phone number for emergency and for normal priority:

    ContactInformation:
      type: object
      description: A set of contact information entries
      required:
        - emergencyPhone
        - supportEmail
      properties:
        emergencyPhone:
          type: string
          description: 24/7 available support phone number in case of emergency
        supportPhone:
          type: string
          description: phoneNumber for normal priority support
        supportEmail:
          type: string
          description: email address for normal priority support
@woutslakhorst
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I do not think there should be an emergency telephone number, simply because there shouldn't be emergencies where one node can be affected by the other.

@stevenvegt
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This might follow from the the Minimal Viable Governance in which we can add sections about support and SLAs.

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