diff --git a/README.md b/README.md
index 85385fa4..5470a821 100644
--- a/README.md
+++ b/README.md
@@ -325,6 +325,9 @@ app.use('/wechat', wechat('some token').text(function (message, req, res, next)
 ## License
 The MIT license.
 
+## 交流群
+QQ群：157964097，使用疑问，开发，贡献代码请加群。
+
 ## 捐赠
 如果您觉得Wechat对您有帮助，欢迎请作者一杯咖啡
 
diff --git a/index.js b/index.js
index ba111b50..eab2a987 100644
--- a/index.js
+++ b/index.js
@@ -15,6 +15,7 @@ API.mixin(require('./lib/api_customer'));
 API.mixin(require('./lib/api_media'));
 // 支付接口
 API.mixin(require('./lib/api_pay'));
+
 wechat.API = API;
 wechat.OAuth = require('./lib/oauth');
 wechat.util = require('./lib/util');
diff --git a/lib/wechat.js b/lib/wechat.js
index 971c9a39..f4a5074c 100644
--- a/lib/wechat.js
+++ b/lib/wechat.js
@@ -60,6 +60,8 @@ var tpl = ['<xml>',
       '<MediaId><![CDATA[<%-content.mediaId%>]]></MediaId>',
       '<ThumbMediaId><![CDATA[<%-content.thumbMediaId%>]]></ThumbMediaId>',
     '</Video>',
+  '<% } else if (msgType === "transfer_customer_service") { %>',
+  // nothing
   '<% } else { %>',
     '<Content><![CDATA[<%-content%>]]></Content>',
   '<% } %>',
@@ -119,8 +121,6 @@ var reply = function (content, fromUsername, toUsername) {
     } else {
       type = 'music';
     }
-  } else {
-    type = 'text';
   }
   info.msgType = type;
   info.createTime = new Date().getTime();
@@ -144,6 +144,17 @@ var respond = function (handler) {
         res.end(reply(content, message.ToUserName, message.FromUserName));
       };
 
+      // 响应消息，转到客服模式
+      res.transfer2CustomerService = function () {
+        res.writeHead(200);
+        var info = {};
+        info.msgType = 'transfer_customer_service';
+        info.createTime = new Date().getTime();
+        info.toUsername = message.FromUserName;
+        info.fromUsername = message.ToUserName;
+        res.end(compiled(info));
+      };
+
       var done = function () {
         // 如果session中有_wait标记
         if (message.MsgType === 'text' && req.wxsession && req.wxsession._wait) {