Clean install error - TWC 1.3.1 stable version - urllib3 (2.2.0) or chardet (4.0.0) doesn't match a supported version!

[MiRoCZ]

Hello,

I´m repeatedly getting following error on the clean manual install of TWC 1.3.1 - stable version.
I strictly followed installation instructions - https://github.com/ngardiner/TWCManager/blob/main/docs/Software_Manual.md - no errors during installation. Installation completed successfully.

Error message:
/usr/lib/python3/dist-packages/requests/init.py:87: RequestsDependencyWarning: urllib3 (2.2.0) or chardet (4.0.0) doesn't match a supported version!
warnings.warn("urllib3 ({}) or chardet ({}) doesn't match a supported "

Installed on new hardware:
rPi Zero 2W, 8GB Industrial micro SDcard, latest rPi Imager v1.8.5, Raspberry PI OS (Legacy, 32 bit) Debian Bullseye with security updates and desktop environment - released 2023-12-05

I´d like kindly to ask for help.

[MiRoCZ]

Dear Nathan @ngardiner, @RichieB2B, community,

may I kindly ask for help with this pending issue please?

There is an issue in stable version instalation.

Please see (clean manual installation) log below and suggest how to resolve or fix instalation.

Thank you very much.

[RichieB2B]

I just installed 1.3.1 in a clean Debian bullseye docker image and it does not have the issue you describe. I suspect you have a conflict between Python libraries installed by Debian and those installed by TWCManager using pip3. To fix this you can try to remove the Debian versions using:

apt remove python3-urllib3 python3-requests python3-chardet

Then rerun make install.

Also, at this stage you want to install the main branch since 1.3.1 is most likely not working correctly anymore because of changes in the Tesla API.

[MiRoCZ]

I just installed 1.3.1 in a clean Debian bullseye docker image and it does not have the issue you describe. I suspect you have a conflict between Python libraries installed by Debian and those installed by TWCManager using pip3. To fix this you can try to remove the Debian versions using:

apt remove python3-urllib3 python3-requests python3-chardet

Then rerun make install.

Also, at this stage you want to install the main branch since 1.3.1 is most likely not working correctly anymore because of changes in the Tesla API.

Hello @RichieB2B , thank you very much for your response. I have tried, but get this result:

Anyway, as you mention you doesn´t not have this issue with new clean instalation, can you please refer to updated instalation instructions ?
I strictly followed following installations instructions and get the error:

Manual: https://github.com/ngardiner/TWCManager/blob/main/docs/Software_Manual.md
Docker: https://github.com/ngardiner/TWCManager/blob/main/docs/Software_Docker.md (not updated for 1.3.1)

I apologize for my ignorance as I´m not very familiar with programing, but was previously able to install and configure TWCManager with HomeAssistant and used it successfully for more than year.

Would you be please willing to help me (over chat or Zoom/Teams) and get functional TWC Manager ?
I´m ready to pay for it as I´m already desperate :-). THANK YOU !

[RichieB2B]

You should always run apt as root:

sudo apt remove python3-urllib3 python3-requests python3-chardet

[MiRoCZ]

You should always run apt as root:

sudo apt remove python3-urllib3 python3-requests python3-chardet

Sorry @RichieB2B , I might have figured that out. The uninstallation was successful and the error message is no longer displayed. TWC Manager does start up, but unfortunately reports other errors when trying to save API key ...

Could I ask for the step by step procedure on how you installed the docker version, which I can simply replicate and get functional TWC manager ?

P.S: I didn´t used Tesla API key until now and had configured TWC Manager to stop charging by stopping responding to slaves.

[RichieB2B]

If you don't use the Tesla API then 1.3.1 (or main) should still work for you. What errors are you seeing now?

[MiRoCZ]

If you don't use the Tesla API then 1.3.1 (or main) should still work for you. What errors are you seeing now?

Overall, it's acting weirder than how it acted before.

Cannot set the non-scheduled charge rate - the A value is completely missing and cannot be selected. The slider shows 0A and does not allow to change it as it usually did.

Even though I believe I have config.json configured correctly, TWC Manager does not read data from Home Assistant or send data to MQTT (only see 1 attempt (time stamp without valid data) in MQTT Explorer, just after 1st. run of clean instalation and then no more MQTT attempts)

Main edited variables in config.json:
wiringMaxAmpsAllTWCs": 16,
wiringMaxAmpsPerTWC": 16,
minAmpsPerTWC": 6,
numberOfPhases": 3,

HAAS configured and enabled as source, correct IP, valid apiKey
MQQT configured and enabled for status export

I´m pretty lost now and had no clue where is the issue.

[RichieB2B]

You need to look for clues in the logfile, the default location is /etc/twcmanager/log/. To make this more verbose I have increased my logLevel, you can do this with:

"logLevel": 13,

Hopefully the issue(s) will stick out. You can also upload the logfile here.

[MiRoCZ]

Hello @RichieB2B ,

I set "LogLevel": 13, run TWC, but there is no /etc/twcmanager/log/ directory created at all

I tried debug by command python -u -m TWCManager | tee debug.log and get this interesting message:

Master 20 Permission Denied trying to save to settings.json. Please check the permissions of the file and try again.

so it seems there is and issue with write permision rights, but I don´t know why and how to fix it.

I should probably start with new clean instalation again in order to save time and find solution.

Can you please check official instalation instructions, which I strictly followed, but get error and not functional TWC Manager and let me know how you installed and succeed ?

Manual: https://github.com/ngardiner/TWCManager/blob/main/docs/Software_Manual.md
Docker: https://github.com/ngardiner/TWCManager/blob/main/docs/Software_Docker.md (not updated for 1.3.1)

Thank you very much

[RichieB2B]

The installation instructions are still correct, there is no need to change them. There is also no need to start over to fix a permission error.

You are trying to start TWCManager as the user pi without using sudo. The correct way to start it is:

sudo -u twcmanager python -m TWCManager

If you still can't find the logfile, lookup the setting for path under logging in your config.json. Your screenshot shows the content of ~/TWCManager/etc/twcmanager which is probably /home/pi/TWCManager/etc/twcmanager but you should be looking in /etc/twcmanager instead:

ls -la /etc/twcmanager