[Bug]: Cannot connect to app store, timeout #49298

briank-git · 2024-11-14T22:44:04Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

Nine times out of ten I am not able to connect to the app store. Running latest NextCloud server 30.0.2.

Here is the error from the logs:

Error | no app in context | ConnectExceptioncURL error 28: Operation timed out after 60000 milliseconds with 5410482 out of 7043172 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://apps.nextcloud.com/api/v1/apps.json

Failed to connect to the app store

This has been occurring for several weeks now.

Steps to reproduce

Open NextCloud
Navigate to Apps
Wait for 504 Gateway Timeout error

Expected behavior

Apps window should open almost immediately.

Nextcloud Server version

30

Operating system

RHEL/CentOS

PHP engine version

PHP 8.3

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            ***REMOVED SENSITIVE VALUE***
        ],
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "30.0.2.2",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance_window_start": 1,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "loglevel": 2,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "lost_password_link": "disabled",
        "maintenance": false,
        "updatechecker": false,
        "theme": "",
        "upgrade.disable-web": true
    }
}

List of activated Apps

Enabled:
  - admin_audit: 1.20.0
  - app_api: 4.0.0
  - bruteforcesettings: 3.0.0
  - cloud_federation_api: 1.13.0
  - dav: 1.31.1
  - federatedfilesharing: 1.20.0
  - files: 2.2.0
  - files_downloadlimit: 3.0.0
  - files_pdfviewer: 3.0.0
  - files_sharing: 1.22.0
  - files_trashbin: 1.20.1
  - files_versions: 1.23.0
  - logreader: 3.0.0
  - lookup_server_connector: 1.18.0
  - oauth2: 1.18.1
  - password_policy: 2.0.0
  - photos: 3.0.2
  - privacy: 2.0.0
  - provisioning_api: 1.20.0
  - richdocuments: 8.5.2
  - richdocumentscode: 24.4.902
  - settings: 1.13.0
  - sharebymail: 1.20.0
  - text: 4.1.0
  - theming: 2.5.0
  - twofactor_backupcodes: 1.19.0
  - user_ldap: 1.21.0
  - viewer: 3.0.0
  - webhook_listeners: 1.1.0-dev
  - workflowengine: 2.12.0
Disabled:
  - activity: 3.0.0 (installed 1.1.2)
  - circles: 30.0.0 (installed 29.0.0-dev)
  - comments: 1.20.1 (installed 1.19.0)
  - contactsinteraction: 1.11.0 (installed 1.10.0)
  - dashboard: 7.10.0 (installed 7.10.0)
  - encryption: 2.18.0
  - federation: 1.20.0 (installed 1.0.1)
  - files_external: 1.22.0 (installed 1.0.2)
  - files_reminders: 1.3.0 (installed 1.2.0)
  - firstrunwizard: 3.0.0 (installed 2.18.0)
  - nextcloud_announcements: 2.0.0 (installed 1.18.0)
  - notifications: 3.0.0 (installed 0.3.0)
  - recommendations: 3.0.0 (installed 2.1.0)
  - related_resources: 1.5.0 (installed 1.4.0)
  - serverinfo: 2.0.0 (installed 1.19.0)
  - support: 2.0.0 (installed 1.12.0)
  - survey_client: 2.0.0 (installed 1.17.0)
  - suspicious_login: 8.0.0
  - systemtags: 1.20.0 (installed 1.0.2)
  - twofactor_nextcloud_notification: 4.0.0
  - twofactor_totp: 12.0.0-dev
  - updatenotification: 1.20.0 (installed 1.19.1)
  - user_status: 1.10.0 (installed 1.9.0)
  - weather_status: 1.10.0 (installed 1.9.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"ZzZ65bUDRKpXROQCwLNEowAAmAY","level":3,"time":"2024-11-14T22:35:13+00:00","remoteAddr":"142.103.175.213","user":"***REMOVED SENSITIVE VALUE***","app":"no app in context","method":"GET","url":"/index.php/settings/apps","message":"Failed to connect to the app store","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36","version":"30.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Operation timed out after 60000 milliseconds with 5410482 out of 7043172 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://apps.nextcloud.com/api/v1/apps.json","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":146,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":66,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":333,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":169,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/Http/Client/Client.php","line":205,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppStore/Fetcher/Fetcher.php","line":87,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/App/AppStore/Fetcher/AppFetcher.php","line":54,"function":"fetch","class":"OC\\App\\AppStore\\Fetcher\\Fetcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppStore/Fetcher/Fetcher.php","line":165,"function":"fetch","class":"OC\\App\\AppStore\\Fetcher\\AppFetcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/App/AppStore/Fetcher/AppFetcher.php","line":155,"function":"get","class":"OC\\App\\AppStore\\Fetcher\\Fetcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Installer.php","line":381,"function":"get","class":"OC\\App\\AppStore\\Fetcher\\AppFetcher","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":202,"function":"isUpdateAvailable","class":"OC\\Installer","type":"->"},{"file":"/var/www/html/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":92,"function":"getAppsWithUpdates","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"viewApps","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to connect to the app store","exception":[],"CustomMessage":"Failed to connect to the app store"},"id":"67367c8a77a98"}

Additional info

No response

briank-git · 2024-11-14T22:57:10Z

Duplicate of #40082

briank-git added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Nov 14, 2024

briank-git closed this as completed Nov 14, 2024

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[Bug]: Cannot connect to app store, timeout #49298

[Bug]: Cannot connect to app store, timeout #49298

briank-git commented Nov 14, 2024

briank-git commented Nov 14, 2024

[Bug]: Cannot connect to app store, timeout #49298

[Bug]: Cannot connect to app store, timeout #49298

Comments

briank-git commented Nov 14, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

briank-git commented Nov 14, 2024