High TCP (Control )Ping but UDP ping Stable

[ravicant]

The issue

My Mumble server is suddenly facing an issue where all users keep disconnecting or continuously reconnecting. I am noticing high TCP ping, but the UDP connection remains stable. This problem affects all users.

Note : I run a FIVEM Server which which uses mumble for voice chat and i get almost like 220 player always playing so i am not able to figure out what the issue is cz there is no ddos

Mumble version

1.4.230

Mumble component

Server

OS

Linux

Additional information

Image have all the info my Client us 1.5.735

[Krzmbrzl]

In cases where the Mumble TCP connection gets slow, do other TCP connections suffer from the same problem? I.e. is this problem even Mumble specific?

If it is, have you had the server running with this amount of users on the given hardware before? It might be that it is indeed Mumble itself that can't keep up with processing TCP packets. That would normally depend on the compute power of the used hardware.

[ravicant]

In cases where the Mumble TCP connection gets slow, do other TCP connections suffer from the same problem?

Yes

is this problem even Mumble specific?

Yes

have you had the server running with this amount of users on the given hardware before?

yes

It might be that it is indeed Mumble itself that can't keep up with processing TCP packets. That would normally depend on the compute power of the used hardware.

I have a really good Hardware where we are hosting this mumble server in docker
SPecs :
Intel(R) Xeon(R) E-2386G CPU @ 3.50GHz 12 Cores
Ram : 64gb
1gbps up and down

We never had this issue ever

• I think its happening cz when 200 people getting disconnected together and trying to connect again mumble ratelimiting?

[Krzmbrzl]

Well if TCP connectivity in general has a high ping, then this is very unlikely to be a Mumble issue. This sounds more like a general network issue then.

Mumble does apply rate limiting but on a per-user basis, not globally across the server so this does not explain the issue you are seeing.

To me it sounds that for some reason the TCP connectivity to your server suffersand as a consequence the ping gets so large that clients time out. Meanwhile, the general network connectivity of the server seems to remain good, given that UDP seems to be working.

Side-Note: atm the statistics shown in Mumble are only meaningful if you haven't been connected to the server for too long in a row because the statistics are an average over the entire connection time.

[ravicant]

Is it my Mumble config? Because I have this Mumble behind the proxy, so everyone connects through the proxy. But when this issue happens, even if I try the main IP, it’s the same for every new or old user with high ping in TCP.

These are my configs:

• MUMBLE_CONFIG_BANDWIDTH=128000
• MUMBLE_CONFIG_USERS=2048
• MUMBLE_CONFIG_MESSAGEBURST=5000000
• MUMBLE_CONFIG_MESSAGELIMIT=1000000
• MUMBLE_CONFIG_OPUSTHRESHOLD=0
• MUMBLE_CONFIG_CHANNELNAME=(.*)+
• MUMBLE_CONFIG_USERNAME=(.*)+
• MUMBLE_CONFIG_AUTOBANATTEMPTS=0
• MUMBLE_CONFIG_AUTOBANSUCCESSFULCONNECTIONS=false

So, might I have to increase something? Because I think this issue only happens when everyone gets disconnected somehow and tries to reconnect. I assume it might be a DDoS on the server, as more than 100 people are trying to connect.

What I’ve tried:
I thought it might be the server, so I turned off the old server, made a new server, and didn’t make changes to the proxy. I checked the ping and everything, and there was no issue. Then I decided to forward all those users to the new server I created. The moment I did that, the whole server started lagging, and the TCP ping went up.

Then, I decided to restart my FiveM server so everyone could connect one by one. After that, I didn’t even have to restart the Mumble server. Once everyone was disconnected and reconnecting slowly, the server was working fine.