[Supporting the platform - Bot Framework Web Chat - Audio]: Caption or a text transcript is not provided for the 'Audio only' content.

[KattaBhargav]

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?

User Experience:

Transcript or captions should be provided for the video only or audio only content so that it is easy for the hearing impairment users to understand what is going on in the video or audio and navigate the page without any hindrance.

Note:

Login Credentials must not be provided within the bug.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Transcript navigation, Others or unrelated

What is the public URL for the website?

https://compulim.github.io/webchat-loader/

How to reproduce the issue?

1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
3. Navigate to white label experience chat page and type audio word in type your message text box.
4. Navigate to the results.
5. Verify the issue.

What do you expect?

Caption or a text transcript should be provided for the 'Audio only' content.

What actually happened?

Caption or a text transcript is not provided for the 'Audio only' content.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/92ee1699-f225-4790-92f5-0cfa2b240e4f

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

MAS 1.2.1 – Audio-only and Video-only (Pre-recorded)

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON

No response

Additional context

No response

[KattaBhargav]

#A11yMAS;#A11ySev2;#HCL;#Accessibility;#Benchmark;#BotFrameworkWebChat-Oct24;#MAS1.2.1;#Win11-Edge(Chromium);