Mute blip sound with the proactive auto-opening

[mahdiyazdani]

I’ve encountered a situation where the LiveChat notification sound triggers even when the chat is inactive or hidden, which may be undesirable in certain use cases. After reviewing the LiveChat widget's API and its available parameters like mute_all_sounds and repeat_sound_notifications, I found that while they provide some control over notification sounds, there doesn’t appear to be a way to disable the sound associated with the proactive auto-opening of the chat popover triggered by a timer.

Steps to Reproduce:

• The chat widget is hidden or inactive.
• The chat popover auto-opens after a set interval (timer).
• The notification sound plays, even though the chat is inactive.

It would be helpful to have an option to mute or disable the sound when the chat popover is auto-opened by the timer, regardless of whether the widget is active.

Could you provide guidance on whether it’s possible to control the sound triggered by the auto-popup? If not, I’d like to request a feature to allow this sound to be disabled.

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I couldn't find any email address or public repository for the codebase where I could post this issue or feature request. If this is not the correct place to post this, please feel free to redirect me.