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Display useful details when connection fails #1513

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caluml opened this issue Dec 4, 2024 · 2 comments
Open
3 tasks

Display useful details when connection fails #1513

caluml opened this issue Dec 4, 2024 · 2 comments
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bug Something isn't working

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@caluml
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caluml commented Dec 4, 2024

Describe the bug

Ensure you have working IPv6 connectivity on your phone (https://test-ipv6.com/)
Ensure you can log in via a desktop over IPv6 using the IPv6 address.

Start the app
Enter https://[200a:1a3:124c:2ee5::2141]:8920 (enter the correct address, obviously)

After a few seconds, it says:
Unable to reach server:

  • https://[200a:1a3:124c:2ee5::2141]:8920

Logs

Unfortunately, I can't provide these, due to the way things are set-up here.

Application version

2.6.2

Where did you install the app from?

F-Droid

Device information

Asus Zenfone 8

Android version

Lineage 20

Jellyfin server version

Unsure

Which video player implementations does this bug apply to?

  • Web player (default)
  • Integrated player (ExoPlayer)
  • External player (VLC, mpv, MX Player)
@caluml caluml added the bug Something isn't working label Dec 4, 2024
@caluml
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caluml commented Dec 4, 2024

Whatever the issue is ultimately, a better error message than "Unable to reach server" would be very helpful

@caluml
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caluml commented Dec 7, 2024

After some experimenting, it was due to the SSL cert.
It was either because it was self signed, or perhaps because the IP address wasn't listed in the certificate.

Could I suggest

  • an error message on the connection screen for when the connection fails, detailing what the underlying issue is? I.e. connection timed out, read timed out, certificate is untrusted, 403 received, etc
  • also, an "Ignore SSL errors" checkbox for situations similar to this

@caluml caluml changed the title Unable to connect via IPv6 address Display useful details when connection fails Dec 7, 2024
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