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service-pricing-change.md

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copyright lastupdated keywords subcollection
years
2022, 2024
2024-10-29
service, pricing, paid, third-party, change plan, Partner Center
sell

{{site.data.keyword.attribute-definition-list}}

Changing a pricing plan

{: #change-plan}

If you already submitted a pricing plan and you need to make changes, you must open a support case. Changing a submitted pricing plan can take at least a full billing cycle. {: shortdesc}

To open a support case to change your pricing plan, complete the following steps:

  1. Click the Help icon Help icon > Support center from the console menu bar.

  2. Click Create a case.

  3. Select Account > Partner Center - Sell. Then, select Partner Center - Sell Price Change as the subtopic.

  4. Click Next.

  5. Enter a case subject line that follows this format: Your product name Price Change Request.

  6. Provide the following details in the case description:

    • Service ID
    • Plan IDs
    • Intended delivery date
    • Link to Partner Center entry
    • Metric ID
    • Current price per metric and the updated price per metric

  7. Click Next.

    To maintain security, do not include any personal information, sensitive data, or device or service credentials. For example, don't include passwords, API keys, secrets, or credit card information. {: important}

  8. Review your case summary, and click Submit case.

You will receive an email notification that your case was successfully submitted.

According to the {{site.data.keyword.cloud_notm}} Services Agreement{: external}, you are required to provide your customers a 30-day notice of any price changes. After you submit your support case, you must email the onboarding specialists at [email protected] to help draft this notification. Client notifications are sent out on the first of the following month. After your notification has been sent, your updated pricing will go into effect on the first of the following month.

You can track the progress of your submitted case from the Manage cases page. {: tip}

For the best support experience on {{site.data.keyword.cloud_notm}}, it is recommended to have an advanced or premium support plan. {: tip}