Hosted JIRA and hosted Sentry integration

[gdulus]

Hey,

We are using JIRA and Sentry as a hosted solutions. I have configured Sentry to connect to our account, everything went great, i got list of the project set up default priority and issue type but no bug has been opened.

Is there any limitation associated with this plugin? Seems that integration went ok but nothing happens.

[bsergean]

Are you running your own instance of sentry on a server, or the hosted version ?
If you have your own instance it's not too bad to go tweak the jira plugin code and add some debugging code to see if you did get any errors from jira. I've add refresh issues with this plugin where the jira issue was not displayed next to the crash group after jira creation, but a couple of refresh fixed it.

[gdulus]

Thats the problem: both JIRA and Sentry are running as SAAS for us. Can't access logs.

[bsergean]

Which version of the plugin are you using ?

Do you have a way to open a case with jira or to talk to someone on their support to inspect the incoming actions they might have received from your user account ?

On Jun 16, 2016, at 2:10 AM, Paweł Gdula [email protected] wrote:

Thats the problem: both JIRA and Sentry are running as SAAS for us. Can't access logs.

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[gdulus]

Name: JIRA
Author: Sentry Team
URL: github.com/getsentry/sentry-jira
Version: 0.11.0.dev0

But what i realized now, is that i can create bug in JIRA with "create JIRA issue" button.
Correct me if I'm wrong but seems that ticket in JIRA will be created automatically only when there is new type of error, not new instance of an existing error, right?
We have added JIRA integration after some time, and in between significant amount of errors had been collected per team.

[bsergean]

Creating a JIRA manually is the normal/usual workflow.

To have JIRA created automatically you need to configure the plugin by
checking a checkbox option to to so. I believe that this behavior was
removed recently, as it can lead to a flood of new JIRA which is non
desired (and developer tend to dislike this behavior).

On Wed, Jun 22, 2016 at 10:51 PM, Paweł Gdula [email protected]
wrote:

Name: JIRA
Author: Sentry Team
URL: github.com/getsentry/sentry-jira
Version: 0.11.0.dev0

But what i realized now, is that i can create bug in JIRA with "create
JIRA issue" button.
Correct me if I'm wrong but seems that ticket in JIRA will be created
automatically only when there is new type of error, not new instance of an
existing error, right?
We have added JIRA integration after some time where there were some
significant amount of errors collected per team.

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#100 (comment),
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[gdulus]

Ok. Checkbox is still there, so maybe that's the reason it was confusing for me how it works. Thx.