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Can't set Ticket resolution description #2114

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casesolved-co-uk opened this issue Dec 24, 2024 · 0 comments
Open

Can't set Ticket resolution description #2114

casesolved-co-uk opened this issue Dec 24, 2024 · 0 comments
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bug Something isn't working

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casesolved-co-uk commented Dec 24, 2024 •
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Information about bug

Information about bug
The doctype has a resolution description but this is not available on the helpdesk ticket UI.

Should this be a textbox to fill in when setting a ticket Resolved?

What doctype? HD Ticket
What field? Resolution Details
Where it is not available? In the Helpdesk Ticket UI

Version

V1.2.0

Installation method

None

Relevant log output / Stack trace / Full Error Message.

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@casesolved-co-uk casesolved-co-uk added the bug Something isn't working label Dec 24, 2024
@casesolved-co-uk casesolved-co-uk changed the title Can't set resolution details Can't set Ticket resolution description Dec 24, 2024
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