Missing Documentation

[casesolved-co-uk]

Is your feature request related to a problem? Please describe.

There are various things missing from the documentation, such as:

• What are the permission Roles included with the helpdesk and what are they used for? I.e. what Role should a customer contact, agent, team member, admin have?
• How do customers sign up?
• If you add a new contact, why is that contact not emailed with a password to log in?
• How do you integrate users/authentication with other external systems, like Press?
• Is the knowledgebase public? What is the URL?
• How do you set up creating tickets from incoming emails and are incoming email replies to a ticket automatically linked to the ticket?
• Email Account has incoming IMAP Folder options which can be appended to Communication and HD Ticket. which one should I choose?
• Is Email Account IMAP folder the only way to filter emails that should/should not be tickets?
• Is it possible to configure helpdesk so that all agent responses are sent by email to the customer with a link to the ticket?

Describe the solution you'd like

More documentation

Describe the alternatives you've considered

No response

Additional context

No response