diff --git a/desk/src/App.vue b/desk/src/App.vue
index 826a185b7..4d0c467f1 100644
--- a/desk/src/App.vue
+++ b/desk/src/App.vue
@@ -1,5 +1,5 @@
 <template>
-  <RouterView class="antialiased" />
+  <RouterView class="antialiased" :key="$route.fullPath" />
   <Toasts />
   <KeymapDialog />
   <Dialogs />
@@ -11,7 +11,7 @@ import { Toasts } from "frappe-ui";
 import { createToast } from "@/utils";
 import { useConfigStore } from "@/stores/config";
 import KeymapDialog from "@/pages/KeymapDialog.vue";
-import { init as initTelemetry, stopSession } from "@/telemetry";
+import { stopSession } from "@/telemetry";
 import { Dialogs } from "frappe-ui";
 useConfigStore();
 
diff --git a/desk/src/components/EmptyState.vue b/desk/src/components/EmptyState.vue
new file mode 100644
index 000000000..54b1008e3
--- /dev/null
+++ b/desk/src/components/EmptyState.vue
@@ -0,0 +1,33 @@
+<template>
+  <div class="flex h-full items-center justify-center">
+    <div
+      class="flex flex-col items-center gap-3 text-xl font-medium text-ink-gray-4"
+    >
+      <!-- Icon -->
+      <component v-if="icon" :is="icon" class="h-10 w-10" />
+      <!-- title -->
+      <span>{{ title }}</span>
+      <!-- Button which emits Empty State Action -->
+      <Button label="Create" @click="emit('emptyStateAction')" variant="subtle">
+        <template #prefix><FeatherIcon name="plus" class="h-4" /></template>
+      </Button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+defineProps({
+  title: {
+    type: String,
+    default: "No Data Found",
+  },
+  icon: {
+    type: String || HTMLElement,
+    default: "",
+  },
+});
+
+const emit = defineEmits(["emptyStateAction"]);
+</script>
+
+<style lang="scss" scoped></style>
diff --git a/desk/src/components/ListViewBuilder.vue b/desk/src/components/ListViewBuilder.vue
index 03b2680f7..a08c9a581 100644
--- a/desk/src/components/ListViewBuilder.vue
+++ b/desk/src/components/ListViewBuilder.vue
@@ -91,20 +91,11 @@
     />
   </div>
   <!-- Empty State -->
-  <div v-else class="flex h-full items-center justify-center">
-    <div
-      class="flex flex-col items-center gap-3 text-xl font-medium text-ink-gray-4"
-    >
-      <!-- Icon -->
-      <component :is="emptyState.icon" class="h-10 w-10" />
-      <!-- title -->
-      <span>{{ emptyState.title || "No Data Found" }}</span>
-      <!-- Button which emits Empty State Action -->
-      <Button label="Create" @click="emit('emptyStateAction')" variant="subtle">
-        <template #prefix><FeatherIcon name="plus" class="h-4" /></template>
-      </Button>
-    </div>
-  </div>
+  <EmptyState
+    v-else
+    :title="emptyState.title"
+    @emptyStateAction="emit('emptyStateAction')"
+  />
 </template>
 
 <script setup lang="ts">
@@ -124,6 +115,7 @@ import { dayjs } from "@/dayjs";
 import FadedScrollableDiv from "./FadedScrollableDiv.vue";
 import Reload from "./view-controls/Reload.vue";
 import { useScreenSize } from "@/composables/screen";
+import EmptyState from "./EmptyState.vue";
 
 interface P {
   options: {
diff --git a/desk/src/components/layouts/Sidebar.vue b/desk/src/components/layouts/Sidebar.vue
index d4be27d06..9d3d1061b 100644
--- a/desk/src/components/layouts/Sidebar.vue
+++ b/desk/src/components/layouts/Sidebar.vue
@@ -138,6 +138,7 @@ const agentPortalDropdown = computed(() => [
     label: "Settings",
     icon: "settings",
     onClick: () => (showSettingsModal.value = true),
+    condition: () => authStore.isAdmin,
   },
   {
     label: "Log out",
diff --git a/desk/src/components/ticket/TicketCustomerSidebar.vue b/desk/src/components/ticket/TicketCustomerSidebar.vue
index 3dea79799..6226e8bab 100644
--- a/desk/src/components/ticket/TicketCustomerSidebar.vue
+++ b/desk/src/components/ticket/TicketCustomerSidebar.vue
@@ -35,7 +35,7 @@
         v-for="field in ticketBasicInfo"
       >
         <span class="w-[126px] text-sm text-gray-600">{{ field.label }}</span>
-        <span class="text-base text-gray-800">
+        <span class="text-base text-gray-800 flex-1">
           {{ field.value }}
         </span>
       </div>
@@ -67,7 +67,7 @@
         v-for="field in ticketAdditionalInfo"
       >
         <span class="w-[126px] text-sm text-gray-600">{{ field.label }}</span>
-        <span class="text-base text-gray-800">
+        <span class="text-base text-gray-800 flex-1">
           {{ field.value }}
         </span>
       </div>
diff --git a/desk/src/components/ticket/TicketsListView.vue b/desk/src/components/ticket/TicketsListView.vue
index 05e8f9614..8b4f93f30 100644
--- a/desk/src/components/ticket/TicketsListView.vue
+++ b/desk/src/components/ticket/TicketsListView.vue
@@ -71,7 +71,7 @@
               {{ dayjs.tz(item).fromNow() }}
             </Tooltip>
           </div>
-          <div v-else-if="column.key === 'agent_group'">
+          <div v-else-if="column.key === 'agent_group'" class="truncate">
             {{ item || "-" }}
           </div>
           <div v-else-if="column.key === 'resolution_by'">
diff --git a/desk/src/pages/CannedResponses.vue b/desk/src/pages/CannedResponses.vue
index 9bb1e3699..2f7aebf1e 100644
--- a/desk/src/pages/CannedResponses.vue
+++ b/desk/src/pages/CannedResponses.vue
@@ -25,7 +25,7 @@
     </LayoutHeader>
     <div class="flex-1 overflow-y-auto p-2">
       <div
-        v-if="!cannedResponses.loading"
+        v-if="cannedResponses.data?.length > 0"
         class="grid grid-cols-1 md:grid-cols-3 lg:grid-cols-4 gap-4 px-5 pb-3"
       >
         <div
@@ -79,6 +79,11 @@
           </div>
         </div>
       </div>
+      <EmptyState
+        v-else
+        title="No Canned Responses Found"
+        @emptyStateAction="showNewDialog = true"
+      />
     </div>
     <CannedResponseModal
       v-model="showNewDialog"
@@ -122,6 +127,7 @@ import { LayoutHeader } from "@/components";
 import { useUserStore } from "@/stores/user";
 import { dateFormat, dateTooltipFormat } from "@/utils";
 import { dayjs } from "@/dayjs";
+import EmptyState from "../components/EmptyState.vue";
 
 const { getUser } = useUserStore();
 
diff --git a/desk/src/pages/KnowledgeBaseArticle.vue b/desk/src/pages/KnowledgeBaseArticle.vue
index 744f209a9..5b808bef4 100644
--- a/desk/src/pages/KnowledgeBaseArticle.vue
+++ b/desk/src/pages/KnowledgeBaseArticle.vue
@@ -347,6 +347,10 @@ const insertRes = createResource({
       params: {
         articleId: data.name,
       },
+      query: {
+        category: categoryId.value,
+        subCategory: subCategoryId.value,
+      },
     });
   },
   onError: useError({ title: "Error creating article" }),
diff --git a/helpdesk/setup/welcome_ticket.py b/helpdesk/setup/welcome_ticket.py
index 94a3133b8..b85985439 100644
--- a/helpdesk/setup/welcome_ticket.py
+++ b/helpdesk/setup/welcome_ticket.py
@@ -1,8 +1,8 @@
 import frappe
 from frappe.desk.form.assign_to import add as add_assign
 
-AUTHOR_EMAIl = "ritvik@frappe.io"
-AUTHOR_NAME = "Ritvik Sardana"
+AUTHOR_EMAIl = "john@example.com"
+AUTHOR_NAME = "John Doe"
 CONTENT = """
 <p>
 Hi 👋
@@ -13,8 +13,8 @@
 You can get started right away by setting up a support email. This will help you see what
 your support will look like with Helpdesk!
 <br><br>
-If you face any issues, please reach out to us via <a href="https://frappedesk.com/helpdesk">
-https://frappedesk.com/helpdesk</a>
+If you face any issues, please reach out to us via <a href="https://support.frappe.io/helpdesk">
+https://support.frappe.io/helpdesk</a>
 <br><br>
 Best,
 <br>
@@ -38,7 +38,6 @@ def create_ticket():
     d.contact = AUTHOR_NAME
     d.via_customer_portal = True
     d.insert()
-    d.create_communication_via_contact(d.description)
     add_assign(
         {
             "doctype": "HD Ticket",