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Some clients do not set up key backup automatically, leading to UTDs #2596

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Tracked by #245
richvdh opened this issue Oct 24, 2024 · 2 comments
Open
Tracked by #245

Some clients do not set up key backup automatically, leading to UTDs #2596

richvdh opened this issue Oct 24, 2024 · 2 comments
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@richvdh
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richvdh commented Oct 24, 2024

Modern clients (i.e. Element X) set up server-side message key storage (key backup) on login, unless you explicitly opt out.

Other clients (e.g. Element Web, classic mobile clients) do not do this, and then users are surprised when they cannot read history on new devices.

@richvdh richvdh added Z-UISI Unable to decrypt errors A-E2EE A-E2EE-Key-Backup labels Oct 24, 2024
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richvdh commented Oct 24, 2024

Related: element-hq/element-web#27952

@mxandreas
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mxandreas commented Oct 28, 2024

Other clients (e.g. Element Web, classic mobile clients) do not do this, and then users are surprised when they cannot read history on new devices.

We're currently unifying the UX on EW with EX, so eventually there should be a single toggle to turn ON/OFF the key storage. Verify that this fixes or minimizes the issue in here.

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