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2020-10-04

Asking questions

<details id="Q:1">
  <summary>Would you find it helpful to get the answer to questions?</summary>
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    <li class="fallback">There are no answers to this question yet</li>
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<div data-answer="Q:1">
  <blockquote>
    <a href="#Q:1">Would you find it helpful?</a>
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  # Markdown content
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2020-09-17

Concluding a conversation

The choice was between a concluded field on a conversation or a conclusion field on a message.

Concluding a thread is done when a message is sent.

We chose to put the conclusion field on a message:

  • It gives who and when information associated with the message.
  • A conversation can be concluded more than once, if the last message is not a conclusion assume it was reopened
  • Conversations already load most recent message for update information.

Recording who started a conversation

The choice was between an original field on the participant table or a started_by on a conversation.

We chose the started_by field.

  • This ensures every conversation records who started it, not possible/easy to constrain otherwise
  • original field allowed us to constrain that a participant was the original participant or that they were invited. This constrain is not important for public conversations.
  • Allows a conversation to be started by not a participant, important for bot or managers of a team
  • This will also be used to record the pricing level for a user, starting a conversation will add it to your plan.

Recording who invited a user

The choice was between a first_participantion field on participant or referred_by on an identifier.

Chose referred_by:

  • This allows a user to be referred by someone without automatically being in the same conversation.