READ THIS: Plugin is not working on the server and shows no images

[fleaz]

Hey everyone

Problem

If you use our plugin and it stopped working in production but works perfectly on your local machine ( or on a different server, or has worked in the past and stopped working suddenly) you got hit by the bot detection from Instagram and they blocked the IP address of your server so our plugin can't get any images even for a public profile.

Solution

We have build a service which reroutes all requests from our plugin through a proxy so IG won't see the original source of the request and we can circumvent the blocking at the time pretty reliable. So if you have this problem, drop us an email at [email protected] an I will provide you the needed configuration and an access key to use our proxy which will get the plugin up and running on your website again :)

Best regards,
Felix

[TomDeSmet]

Can I use the same proxy config for multiple websites?

[fleaz]

Hey @TomDeSmet,

if the other sites are also build by you/your team, you can totally do this :)
We just want to have a way to contact the "owner" if something happens.

[DaveBeirne]

Has you proxy now been blacklisted? Image are now no longer showing again

[fleaz]

@DaveBeirne already answered your email. You need to update the plugin.

[masiorama]

Hello, I am on 1.1.2, and I configured my volume, but on dev it works while on prod it does not.

[fleaz]

Hey @masiorama then you probably has the exact problem mentioned in this issue and need to use the proxy. Just write an email to us and we will provide you with everything you need :)

[zazreco]

Hey @fleaz I have emailed you asking for a proxy key, just messaging here so people can see that this might be the fix for them. Many thanks, Zack

[bossanova808]

Thinking there might be a new issue with the proxy? We're seeing the usual images not being downloaded issues for the last couple days.

(imagescience is the insta handle)

[fleaz]

Thinking there might be a new issue with the proxy? We're seeing the usual images not being downloaded issues for the last couple days.

(imagescience is the insta handle)

We have the latest data cached in the proxy for this account, so everything appears to be working fine from our end. But according to our logs, you haven't updated the plugin in quite some time. Please always use the latest version!
If the problem continues after the update, write me a support@codemo and we can take a look

[bossanova808]

Am using the latest for Craft 3:

Per the plugin store anyway...

Apart from being stuck on Craft 3, I do update plugins ASAP.

[fleaz]

@bossanova808 Weird, then sorry for the accusation of running an old version. But that's probably a different bug I will have to check, which should not affect your images.

Do we maybe want to move this to an email? Otherwise we disrupt all other participants in this topic with our notifications. Just write me at [email protected]

[kaddia-kldev]

Hi @fleaz, are you still offering the proxy solution? I emailed the address above but haven't received a reply yet. Thx for a quick update :)

[fleaz]

Hi @fleaz, are you still offering the proxy solution? I emailed the address above but haven't received a reply yet. Thx for a quick update :)

Hey,
I no longer work for Codemonauts, so I'm not sure about the current state of the proxy.

@kringkaste can answer this.