allow assignment of tasks to departments rather than individuals

[cydharrell]

individuals-only results in problems when people are out of the office and when people don't know the right name to assign.

Note that there's a document maintained by the Clerk's office that associates primary & backup Records contacts with departments; that seems to be the canonical source for that. http://www2.oaklandnet.com/oakca1/groups/cityclerk/documents/webcontent/oak044394.pdf (link current as of 3/4/15)

[cydharrell]

This would also require the addition of a "claim" step where an individual can claim a request; requests that are assigned to a department but unclaimed for a period of time would need to be flagged for department heads and records administrators. it would mean a more complex workflow.