“Don’t just randomly power cycle stuff, yinz.”
Before doing anything inside the network closet, check these things:
- Try toggling WiFi on the device that cannot access the Internet.
- Are the Code & Supply WiFi SSIDs detected on the device?
- Yes: WiFi is up! Connection beyond the AP is suspect.
- No: AP(s) is/are down. Is the building power on?
- Are other devices able to access the Internet through the Code & Supply WiFi SSIDs?
- Yes: It’s just the problem device. Try rebooting it or messing with its IP settings.
- No: Connection beyond the AP is suspect.
- Can you access intranet resources?
- Gateway: https://10.10.220.1
- Unifi Controlller: https://10.10.220.22
- Yes: Internet is down! ISP or gateway is suspect.
- No: Intranet is down! Switch or gateway is suspect.
- Is Comcast experiencing an outage?
- Check known outage sites using your mobile device:
- Yes: DO NOTHING except powercycling the Comcast modem/router.
- No: Proceed with troubleshooting steps.
Internet outage troubleshooting quick steps, after each check the above:
- Powercycle Comcast modem/router (tall black box) by unplugging its power cord from the unit. Reboot will take 1-2 minutes. Do not powercycle the power strip!
- Powercycle the Ubiquiti USG (short white box) by unplugging its power cord from the unit. Reboot will take 3-5 minutes. Do not powercycle the power strip!
- Restart WiFi access points
- Access the local Unifi controller at https://10.10.220.22 using the appropriate credentials.
- Go to https://10.10.220.22:8443/manage/site/default/devices/1/50
- Restart the WiFi access points by clicking Restart. Do not Upgrade the access points, though.
Contact Justin Reese because he'll probably…
Contact Colin Dean and he'll try to walk you through the troubleshooting steps if he cannot come to the workspace quickly.
Call Meta Mesh Wireless Communities at (412) 223-4253 and tell them that Colin Dean directed you to contact them if neither he nor Justin Reese could be reached.