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osTicket-discord

A plugin for osTicket which posts notifications to a Discord webhook.

Originally forked from: https://github.com/thammanna/osticket-slack and https://github.com/clonemeagain/osticket-slack.

Info

  • Send notifications on ticket created
  • Manage alerts : tickets automatically closed
  • Reminder : tickets not answered are regulary displayed

Requirements

  • php_curl
  • osTicket-1.12
  • A discord account

Install

  1. Clone this repo or download the zip file and place the contents into your include/plugins folder.
  2. Now the plugin needs to be enabled & configured, so login to osTicket, select "Admin Panel" then "Manage -> Plugins" you should be seeing the list of currently installed plugins.
  3. Click on Discord Notifier and paste your Discord Webhook URL into the box (Discord setup instructions below).
  4. Click Save Changes! (If you get an error about curl, you will need to install the Curl module for PHP).
  5. After that, go back to the list of plugins and tick the checkbox next to "Discord Notifier" and select the "Enable" button.

Discord Setup:

  • Right click on your server in discord software
  • Select "Server parameters / Webhooks"
  • Create a new webhook
  • Copy the Webhook URL entirely, paste this into the osTicket -> Admin -> Plugin -> Discord Notifier config admin screen.