From f9db5ca5d5222d611af24a1fff4a5df53cc12fa8 Mon Sep 17 00:00:00 2001
From: Felipe Paloschi <paloschi.eca@gmail.com>
Date: Mon, 30 Nov 2020 19:20:32 -0300
Subject: [PATCH] Add email notification when assigning a new ticket to a new
 team

---
 helpdesk_mgmt/data/helpdesk_data.xml    | 14 ++++++++++++++
 helpdesk_mgmt/models/helpdesk_ticket.py | 11 +++++++++++
 2 files changed, 25 insertions(+)

diff --git a/helpdesk_mgmt/data/helpdesk_data.xml b/helpdesk_mgmt/data/helpdesk_data.xml
index 44d381eba3..8cd50bbbc2 100644
--- a/helpdesk_mgmt/data/helpdesk_data.xml
+++ b/helpdesk_mgmt/data/helpdesk_data.xml
@@ -27,6 +27,20 @@
                 <p>The ticket ${object.number} has been assigned to you.</p>
             </field>
         </record>
+        <record id="team_assignment_email_template" model="mail.template">
+            <field name="name">Team Ticket Assignment</field>
+            <field name="model_id" ref="model_helpdesk_ticket" />
+            <field name="email_from">${object.company_id.partner_id.email}</field>
+            <field
+                name="subject"
+            >${object.company_id.name} Team Ticket Assignment (Ref ${object.number or 'n/a' })</field>
+            <field name="auto_delete" eval="True" />
+            <field name="lang">${object.partner_id.lang}</field>
+            <field name="body_html" type="xml">
+                <p>Hello</p>
+                <p>The ticket ${object.number} has been assigned to your team.</p>
+            </field>
+        </record>
         <record id="closed_ticket_template" model="mail.template">
             <field name="name">Helpdesk Closed Ticket Notification Email</field>
             <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
diff --git a/helpdesk_mgmt/models/helpdesk_ticket.py b/helpdesk_mgmt/models/helpdesk_ticket.py
index fc809c1da6..a420276db6 100644
--- a/helpdesk_mgmt/models/helpdesk_ticket.py
+++ b/helpdesk_mgmt/models/helpdesk_ticket.py
@@ -104,6 +104,13 @@ def _get_new_eid(self):
     def send_user_mail(self):
         self.env.ref("helpdesk_mgmt.assignment_email_template").send_mail(self.id)
 
+    def send_team_mail(self):
+        email_values = {
+            'recipient_ids': [(4, partner.id) for partner in self.team_id.user_ids.mapped("partner_id")],
+            'notification': True,
+        }
+        self.env.ref("helpdesk_mgmt.team_assignment_email_template").send_mail(self.id, email_values=email_values)
+
     def assign_to_me(self):
         self.write({"user_id": self.env.user.id})
 
@@ -139,6 +146,8 @@ def create(self, vals):
         # Check if mail to the user has to be sent
         if vals.get("user_id") and res:
             res.send_user_mail()
+        if vals.get("team_id") and res:
+            res.send_team_mail()
         return res
 
     def copy(self, default=None):
@@ -174,6 +183,8 @@ def write(self, vals):
         for ticket in self:
             if vals.get("user_id"):
                 ticket.send_user_mail()
+            if vals.get("team_id"):
+                ticket.send_team_mail()
         return res
 
     def action_duplicate_tickets(self):