domain.yml

version: "3.1"

slots:
  recipient:
    type: text
    mappings:
      - type: from_llm
  amount:
    type: float
    mappings:
      - type: from_llm
  
  replacement_reason:
    type: categorical
    values:
      - lost
      - damaged
      - never_received
      - stolen
    mappings: 
    - type: from_llm
  lock_card:
    type: bool
    mappings:
      - type: from_llm
  replace_card: 
    type: bool
    mappings:
      - type: from_llm
  address_line_1:
    type: text
    mappings:
      - type: from_llm
  city:
    type: text
    mappings:
     - type: from_llm
  state:
    type: text
    mappings:
      - type: from_llm
  zip_code:
    type: text
    mappings:
      - type: from_llm
  confirm_address:
    type: bool
    mappings:
      - type: from_llm
  transactions_list:
    type: text
    mappings:
      - type: custom

responses:
  utter_ask_recipient:
    - text: "Who would you like to send money to?"

  utter_ask_amount:
    - text: "How much money would you like to send?"

  utter_transfer_complete:
    - text: "All done. {amount} has been sent to {recipient}."
  
  utter_ask_replacement_reason:
    - text: Why do you need to replace this card?
  
  utter_ask_lock_card:
    - text: I am sorry, this happened to you. First things first, we need to secure your accounts. Would you like me to lock all your cards temporarily while we figure things out?
      metadata:
        rephrase: True
  utter_card_locked:
    - text: Understood. your cards are now temporarily blocked to prevent any unauthorized transactions.
      metadata:
        rephrase: True
  utter_ask_replace_card:
    - text: would you like me to issue replacement cards?
  utter_ask_confirm_address:
    - text: "I just need to make sure I have your address correct. Is this right? 1 Embarcadero center, San Francisco"
  utter_new_card_has_been_ordered:
    - text: I’ll go ahead and process replacements for your cards. You’ll receive them within 3 to 5 business days.
  utter_card_arrival:
    - text: "Great. I will send those cards there. You’ll receive them within 3 to 5 business days."
  utter_different_address:
    - text: "OK, if you'd like your order mailed to a different address, you'll need to give us a call."
  utter_connect_to_specialist:
    - text: "Let me get you to someone who can help."
  utter_transactions:
    - text: "Your last transaction was:\n {transactions_list}"
      metadata:
        rephrase: True
  utter_callback:
    - text: Sure. No problem. Feel free to call us back if you need to replace your card
      metadata:
        rephrase: True
  utter_session_start:
    - text: Hi, I am your banking assistant. How may i help you today?
      metadata:
        rephrase: True
actions:
  - transaction_search