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[Bug]: Outline phone app is connecting to server with mobile data but without internet access #2315

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AloneRUS opened this issue Dec 28, 2024 · 5 comments
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bug Something is broken, we are tracking it client needs more info We need more information in order to help or verify os/ios

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@AloneRUS
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Application

Outline Client

Describe the bug

Can't use Outline from mobile app on iPhone. I can connect to outline server with mobile data but can't reach any address.

With Wi-Fie connection all warks good

Steps to reproduce

  1. Open application on phone
  2. Connect to outline server with mobile data
  3. Can't connect to any site/servide

What did you expect to happen?

I expect to get working internet with VPN

What actually happened?

I can't get internet access

Outline Version

1.14.1(481438)

What operation system are you using?

iOS

Operating System Version

iOS 18.3

Screenshots and Videos

No response

@AloneRUS AloneRUS added the bug Something is broken, we are tracking it label Dec 28, 2024
@sbruens
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sbruens commented Jan 7, 2025

I wonder if DNS requests are failing. Are you able to reach https://1.1.1.1/ while connected to your Outline server?

@sbruens sbruens added the needs more info We need more information in order to help or verify label Jan 7, 2025
@AloneRUS
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AloneRUS commented Jan 8, 2025

I wonder if DNS requests are failing. Are you able to reach https://1.1.1.1/ while connected to your Outline server?

I can get redirect to https://one.one.one.one/ but then nothing

@AloneRUS
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AloneRUS commented Jan 8, 2025

Little bit information: sometimes it's opening and then I can use google search but can't reach any sites

@sbruens
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sbruens commented Jan 14, 2025

I can get redirect to https://one.one.one.one/ but then nothing

This makes it highly likely there's a problem with your DNS queries. It's likely that your mobile ISP is blocking this UDP traffic, which would block DNS.

What you could try is disabling all UDP traffic / ports on the server. This forces the client to send DNS queries over TCP instead.

@visahouse
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A similar problem. How do I do this, Ubuntu 20.04?

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