Release 4.1.3 Silently failing

[TonyFlury]

Having upgraded from the previous release to Release 4.1.3 on Windows 10, I am unable to run the new release.

There is no error message, and even running the executable from the command line provides no console based errors either.

I have done an entirely clean installation as well and still had no joy.

I don't know how to help diagnose this issue. For the time being I will revert.

[Athanasius]

Can I ask what path you used to open this issue? I thought I'd found all the references to the no-template issue form, replacing them with the Bug Report specific one.

[Athanasius]

As you didn't use the Bug Report template could you please fill it in in a comment here:

Please check the Known Issues in case this has already been reported.

Please also check if the issue is covered in our Troubleshooting Guide. It might be something with a known work around, or where a third party (such as EDSM) is causing logging that is harmless.

Please complete the following information:

• Version [e.g. 4.0.6 - See 'Help > About E:D Market Connector'. If running from source using git then please paste the output of git log --decorate=full | head -1]

• OS: [e.g. Windows 10, Linux Debian 10.6, etc.]

• OS Locale: [e.g. English, French, Serbian...]

• If applicable: Browser [e.g. chrome, safari]

• Please attach log files:

  1. Always attach %TEMP%\EDMarketConnector.log from immediately after the bug occurs (re-running the application overwrites this file).
  2. If running 4.1.0 (including betas) or later: %TEMP%\EDMarketConnector\EDMarketConnector-debug.log. See Debug Log File.

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4. See error

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[NoFoolLikeOne]

Hey Tony. What plugins are you running?

[TonyFlury]

Tried it with the Canon plugin, and with None.

BTW - To raise this issue (without a template) I simply clicked on the Issues link at the top of the page.

I have resolved the issue as it seems that this latest installation seems to need a Windows restart (previous updates have not needed that.

[NoFoolLikeOne]

Does it still happen without the Canonn plugin? We have had problems before . If it happens again please leave a bug report on the Canonn plugin issues section.

[A-UNDERSCORE-D]

@TonyFlury Regardless. Please fill out our bug report template. Its not there to look pretty.

[Athanasius]

It's possible this was a case of #678 - the prior EDMC version left a 'zombie' process behind which then got found by the new version, which then tried to raise the now non-existent window and then exited.

I'll look into adding some code to make a popup appear in that case, plus log it. And this is why we always want the log files.

[VAKazakov]

One of my pilots appear to have that problem as well, so here is info
Version: 4.1.3
OS: Win 10 x64
OS Locale: Russian
Logs:
EDMarketConnector.log
EDMarketConnector-debug.log
Ping me in #edmc, if some additional info needed

[Athanasius]

For completeness, as discussed on Discord.

This turned out to be someone running under Windows 10, build 17134 (Version 1803), but having set EDMarketConnector.exe to run under Windows 7 compatibilty for some reason. We've now implemented an extra Windows version check before even attempting to set UTF-8 encoding, as in this case no exception was even thrown.

Fix released in 4.1.4

[TonyFlury]

Just A note - my issue wasn't running under compatibility mode. My issue was resolved by a restart, so I am guessing it was the zombie process issue.
Thanks to the team for a great response.