User Management interface in admin menu not working

[amir-azizi]

Hi,

We have installed GKS on a local machine for our lab. Everything works correctly, except for the "Users" option under "User Management" in the administration section. Clicking on this link just brings up the loading icon and nothing happens. The following errors are raised in the uwsgi.log file as a result:

`172.20.. - - [25/Jul/2022:10:10:34 +0450] "GET /admin/users_list?__identifer=ibmm6ibv30n HTTP/1.1" 500 - "http://172.20.***.***/admin/users?__identifer=ibmm6ibv30n" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.5 Safari/605.1.15"
Traceback (most recent call last):
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/error.py", line 154, in call
app_iter = self.application(environ, sr_checker)
File "/2050/galaxy_amir/galaxy/galaxy/.venv/lib/python3.8/site-packages/paste/recursive.py", line 85, in call
return self.application(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/.venv/lib/python3.8/site-packages/paste/httpexceptions.py", line 640, in call
return self.application(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/base.py", line 138, in call
return self.handle_request(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/base.py", line 217, in handle_request
body = method(trans, **kwargs)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/decorators.py", line 63, in call_and_format
rval = func(self, trans, *args, **kwargs)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/decorators.py", line 106, in decorator
return func(self, trans, *args, **kwargs)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/webapps/galaxy/controllers/admin.py", line 629, in users_list
return self.user_list_grid(trans, **kwd)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/helpers/grids.py", line 897, in call
value = unicodify(column.get_value(trans, self, item))
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/webapps/galaxy/controllers/admin.py", line 75, in get_value
return self.format(user.galaxy_sessions[0].update_time)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/helpers/init.py", line 39, in time_ago
return format_timedelta(x - datetime.utcnow(), threshold=1, add_direction=True, **kwargs)
File "/2050/galaxy_amir/galaxy/galaxy/.venv/lib/python3.8/site-packages/babel/dates.py", line 930, in format_timedelta
locale = Locale.parse(locale)
File "/2050/galaxy_amir/galaxy/galaxy/.venv/lib/python3.8/site-packages/babel/core.py", line 331, in parse
raise UnknownLocaleError(input_id)
babel.core.UnknownLocaleError: unknown locale 'az_IR'

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/batch.py", line 85, in call
return self.application(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/request_id.py", line 15, in call
return self.app(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/xforwardedhost.py", line 23, in call
return self.app(environ, start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/translogger.py", line 69, in call
return self.application(environ, replacement_start_response)
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/error.py", line 162, in call
start_response('500 Internal Server Error',
File "/2050/galaxy_amir/galaxy/galaxy/lib/galaxy/web/framework/middleware/translogger.py", line 68, in replacement_start_response
return start_response(status, headers, exc_info)
SystemError: returned a result with an error set
[pid: 906651|app: 0|req: 329/664] 172.20.. () {44 vars in 852 bytes} [Mon Jul 25 10:10:34 2022] GET /admin/users_list?__identifer=ibmm6ibv30n => generated 0 bytes in 25 msecs (HTTP/1.1 500) 1 headers in 63 bytes (0 switches on core 1)`

We'd appreciate it if you could have a look and let us know what might be going wrong here.

Thanks,
Amir

[drosofff]

Hi @amir-azizi
Sorry for my delayed follow-up, I hope you found the bug in the meantime...

In any case, here is a bit of contexte to understand why I am not going to work on your issue:

The last version of Galaxy release_22.05 has dropped the use of uwsgi.

Therefore, I am going to update GalaxyKickStart which currently installs Galaxy release_21.05 as a WSGI application.
It may takes a bit of time to migrate the Ansible playbook (as I understand it, the Galaxy devteam is also on this spot), however my bet is that your issue will be fixed when this is done.
Cheers
Chris

[amir-azizi]

Thanks Chris.

Looking forward to try the new GKS.

Cheers,
Amir