Polygon - Something Went Wrong error when accessing Safe

[inahlikenoother]

Issue Category

Safe loading issue, doesnt load on any interface

What happened?

User is getting "Something Went Wrong, please try again" error when loading/accessing the Safe. It's the same behavior on different browsers. I also get the same behavior when loading user's Safe on Firefox.

It's happening to two Safes on Polygon:
https://app.safe.global/home?safe=matic:0x828d55AaF0fE916879C7dCf0E3278D1E8dbEDDd3
https://app.safe.global/home?safe=matic:0xf796ef3Fa1328ebeff10D5b196a8f15B757748ec

Error message:

Browser console logs:

Date and time this happened or you first noticed this issue

02-08-2023

Network

Polygon

Safe Address

0x828d55AaF0fE916879C7dCf0E3278D1E8dbEDDd3

Token Address

No response

Token Type

None

Transactions

No response

[liliya-soroka]

reported to the team

[liliya-soroka]

safe-global/safe-client-gateway#613 - the issue to follow the progress

[Sherie15]

Hi team, is this user's issue related to fiat value incorrect for this token https://polygonscan.com/address/0xfa68FB4628DFF1028CFEc22b4162FCcd0d45efb6? This is the Safe https://app.safe.global/balances?safe=matic:0x342f9116e62232a8ac189bb60923020a919ffe78.

[stonysam]

Hi team, is this user's issue related to fiat value incorrect for this token https://polygonscan.com/address/0xfa68FB4628DFF1028CFEc22b4162FCcd0d45efb6? This is the Safe https://app.safe.global/balances?safe=matic:0x342f9116e62232a8ac189bb60923020a919ffe78.

I am the user who reported this issue. As far as I am concerned this is unrelated. I'm not aware of this token or the Safe mentioned.

[katspaugh]

The fiat thing is now fixed, and the original two Safes are as good as new.

I'm not sure what the issue was for the last reported Safe, but it seems to be fine as well now.

[stonysam]

Thank you! Confirming the issue with the Safes is fixed.