Why aren't trickplay images showing?

[1hitsong]

First thing to do, a quick test

Play your media in the web client. Do you see trickplay images when you hover over the seekbar?

If no, then you need to regen the trickplay images for your video.

If so, your trickplay tiles may be too large for your Roku device to handle.

What are trickplay tiles?

Trickplay images are saved as a large image made up of a grid of trickplay images. We call these tiles. By default, these tiles are are 10 images wide by 10 images tall.

Why does this impact Roku?

These default settings can result in trickplay tile images that are too big for some Roku models to handle.

Can't you program it to work with the larger images?

No. There is no amount of code we can do to "just make it work." The Roku device itself literally cannot process images that size.

So what can I do?

The only option is to reduce the tile size in the admin panel and regenerate your trickplay images. This way the tile images are smaller and older devices can use them.

How do I do that?

On the server, in Jellyfin, navigate to the Admin Panel / Playback / Trickplay and adjust the Tile Width and Tile Height settings.

I personally confirmed on my 3600X device that setting the Tile Width and Tile Height to 5 worked and trickplay images showed when the 10x10 images did not.

Navigate to your Server\metadata\library folder. Search and delete all trickplay folders. This will delete all existing trickplay images! You may want to do this with just 1 video first to confirm it works before doing it for all!!!

Back on the server, in Jellyfin, navigate to the Admin Panel / Scheduled Tasks and click Play beside the Generate Trickplay Images job.

Remember how long it too to generate them the 1st time? It'll be just like that again.